Terms and Conditions

RELIEF VET TRACKER™

Effective Date: August 26, 2026

These Terms of Service ("Terms") constitute a binding agreement between you ("Customer," "you," or "your") and Relief Vet Tracker, Inc. ("Relief Vet Tracker™," "Company," "we," "us," or "our") governing your access to and use of the Relief Vet Tracker™ web application, related mobile applications, and all associated services (collectively, the "Service"). "Relief Vet Tracker" and the Relief Vet Tracker logo are trademarks of Relief Vet Tracker, Inc.; all other uses of "Relief Vet Tracker" in these Terms refer to that mark. By creating an account, subscribing to, or otherwise using the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not access or use the Service.

1. The Service

Relief Vet Tracker™ is a subscription software-as-a-service platform designed to help relief and locum veterinarians track assignments, income, mileage, expenses, and related practice-management data. We may add, modify, or discontinue features of the Service at any time, provided that we will not materially reduce the core functionality of a paid subscription during an active billing period without notice.

2. Eligibility & Account Registration

To use the Service, you must:

Be at least 18 years old and have the legal capacity to enter into a binding contract;

Provide accurate, current, and complete registration information; and

Keep your login credentials confidential and notify us promptly of any unauthorized use of your account.

You are responsible for maintaining the confidentiality and security of your account credentials and for all activity occurring through your account. You must notify us promptly if you know or suspect that your account or credentials have been accessed or used without authorization. To the maximum extent permitted by law, the Company is not responsible for losses arising from unauthorized use of your account resulting from your failure to protect your credentials or otherwise comply with these Terms.

3. Subscription Plan & Billing

3.1 Monthly Subscription

The Service is offered on a month-to-month subscription basis at the price displayed at checkout. There is no long-term contract — your subscription automatically renews each month on the same calendar date it began, until you cancel.

3.2 Payment Authorization

By subscribing, you authorize us (or our third-party payment processor) to charge your designated payment method on a recurring monthly basis for the then-current subscription fee, plus any applicable taxes. You are responsible for keeping your billing information current. If a payment fails, we may retry the charge, suspend or limit your access to the Service, and recover reasonable costs of collection to the extent permitted by law. Except for taxes imposed on the Company’s net income, you are responsible for all applicable sales, use, excise, and similar taxes associated with your subscription.

3.3 Price Changes

We may change subscription pricing from time to time. If we do, we will notify you at least 30 days before the change takes effect. Continued use of the Service after a price change takes effect constitutes acceptance of the new price; if you do not agree, you may cancel before the change takes effect.

4. Cancellation

You may cancel your subscription at any time through your account settings or by contacting us at the support address below. Cancellation takes effect at the end of your current monthly billing period. You will retain access to the Service through the end of the period you already paid for, and you will not be charged again after cancellation.

5. Refund Policy

5.1 No Refunds

All subscription fees are non-refundable. Because the subscription is billed and renews monthly with no long-term commitment, we do not provide refunds or credits for:

Partial months of service;

Unused features or time remaining in a billing period after cancellation;

Downgrades made mid-cycle; or

Failure to use the Service during a paid period.

5.2 Cancel Anytime, No Penalty

Because there is no refund for the current period, your only cost of stopping service is that you will not be charged again going forward — cancelling carries no additional penalty or fee. We encourage you to cancel before your next renewal date if you do not intend to continue.

5.3 Billing Errors

The no-refund policy above does not apply to a verified billing error by the Company (for example, a duplicate charge or a charge after a properly completed cancellation became effective). If you believe you were charged in error, contact us within 60 days of the charge with sufficient information for us to investigate. If we verify an error, our obligation will be limited to correcting the error, including issuing a refund or credit where appropriate.

5.4 Legally Required Exceptions

Where applicable law gives you a non-waivable right to a refund or cancellation period (for example, certain consumer-protection statutes), that right applies notwithstanding Section 5.1, to the extent required by law.

6. Acceptable Use

You agree not to:

Use the Service for any unlawful purpose or in violation of any applicable veterinary licensing, employment, or tax law;

Reverse-engineer, decompile, or attempt to extract the source code of the Service, except as permitted by law;

Resell, sublicense, or provide access to the Service to any third party without our written consent;

Upload, transmit, or otherwise make available any data or content that you do not have the legal right to provide, that infringes or violates another party’s rights, or that contains malicious code;

Interfere with or disrupt the integrity, security, or performance of the Service, attempt to gain unauthorized access to the Service or related systems, use unauthorized automated means to access or scrape the Service, circumvent usage limits or security measures, or use the Service to develop or benchmark a competing product or service.

7. Your Data & Intellectual Property

7.1 Your Data

You retain your rights in the assignment, income, mileage, expense, and other data you submit to the Service ("Customer Data"). You represent and warrant that you have all rights, permissions, and lawful bases necessary to provide Customer Data to the Company and to permit the processing contemplated by these Terms and our Privacy Policy. You grant the Company and its service providers a worldwide, non-exclusive, royalty-free license to host, copy, transmit, process, display, modify, and otherwise use Customer Data as reasonably necessary to provide, secure, support, maintain, and improve the Service and to comply with law. You are responsible for the accuracy, quality, legality, and appropriateness of Customer Data and for maintaining copies or backups of Customer Data that you require. We may generate and use aggregated or de-identified data derived from use of the Service, provided that such data does not reasonably identify you, for analytics, security, product improvement, and other lawful business purposes. Unless the Service expressly provides otherwise, you should not submit protected health information, payment-card data, Social Security numbers, or other highly sensitive information that is not reasonably necessary to use the Service.

7.2 Our IP

The Service, including its software, technology, design, interfaces, documentation, content, and all improvements and derivative works thereof (excluding Customer Data), is owned by Relief Vet Tracker, Inc. or its licensors and is protected by intellectual property and other laws. "Relief Vet Tracker" and the Relief Vet Tracker logo are trademarks of Relief Vet Tracker, Inc. You may not use, copy, modify, distribute, or display our intellectual property or marks except as expressly permitted by these Terms or with our prior written consent. If you provide suggestions, ideas, or other feedback regarding the Service, you grant the Company a perpetual, irrevocable, worldwide, royalty-free right to use and incorporate that feedback without restriction or obligation to you.

8. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE OR ANY DATA, CALCULATION, REPORT, OR OTHER OUTPUT WILL BE ACCURATE, COMPLETE, CURRENT, UNINTERRUPTED, ERROR-FREE, SECURE, OR SUITABLE FOR ANY PARTICULAR PURPOSE. THE SERVICE IS A TRACKING AND ORGANIZATIONAL TOOL ONLY AND DOES NOT CONSTITUTE VETERINARY, TAX, LEGAL, ACCOUNTING, FINANCIAL, EMPLOYMENT, OR OTHER PROFESSIONAL ADVICE. YOU ARE SOLELY RESPONSIBLE FOR VERIFYING INFORMATION AND OUTPUTS FROM THE SERVICE BEFORE RELYING ON THEM FOR TAX FILINGS, BILLING, LICENSURE, EMPLOYMENT, BUSINESS, OR OTHER PURPOSES.

RELIEF VET TRACKER™ | Terms of Service & Refund Policy

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL RELIEF VET TRACKER, INC., ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS OPPORTUNITY, DATA, GOODWILL, OR USE, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE SUBSCRIPTION FEES ACTUALLY PAID BY YOU TO THE COMPANY DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR (B) FIFTY DOLLARS ($50). THESE LIMITATIONS APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND WILL APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

10. Indemnification

You agree to defend, indemnify, and hold harmless the Company, its affiliates, and their respective officers, directors, employees, contractors, licensors, and service providers from and against any third-party claims, demands, actions, proceedings, damages, losses, liabilities, judgments, settlements, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to (a) your Customer Data; (b) your use or misuse of the Service; (c) your breach of these Terms; or (d) your violation of applicable law or any third-party right. The Company may, at your expense, assume exclusive control of the defense of any matter subject to indemnification, and you agree to cooperate with the defense. You may not settle any such matter in a manner that admits liability by or imposes obligations on the Company without the Company’s prior written consent.

11. Termination by Us

We may suspend, limit, or terminate your access to all or any portion of the Service immediately if you breach these Terms, fail to pay applicable fees, create or present a security or legal risk, use the Service fraudulently or unlawfully, or engage in conduct that we reasonably believe may harm the Company, the Service, or other users. We may also discontinue the Service or terminate subscriptions for convenience upon reasonable notice. Where reasonably practicable, we may provide notice and an opportunity to cure a remediable breach, but we are not required to do so where immediate action is reasonably necessary. Upon termination, your right to use the Service ends. Sections that by their nature should survive termination, including provisions concerning intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, and accrued payment obligations, will survive.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Commonwealth of Kentucky, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Service will be resolved exclusively in the state or federal courts located in Jefferson County, Kentucky, and you irrevocably consent to the personal jurisdiction and venue of those courts. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND THE COMPANY EACH WAIVE ANY RIGHT TO A TRIAL BY JURY IN ANY ACTION OR PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE.

13. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice by email, in-app notice, posting through the Service, or another reasonable method before the changes take effect, except that changes required by law or necessary to address security, fraud, abuse, or technical issues may take effect sooner. Your continued use of the Service after updated Terms become effective constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription.

14. Contact Us

Questions about these Terms, billing, or the Refund Policy can be sent to: support@reliefvettracker.com. Any stated response time is an estimate and is not a service-level commitment or guarantee.

By using Relief Vet Tracker™, you acknowledge that you have read, understood, and agree to these Terms of Service and Refund Policy.

Terms and Conditions

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