RELIEF VET TRACKER™ PRIVACY POLICY
Effective Date: August 27, 2026
Relief Vet Tracker (“Relief Vet Tracker,” “we,” “us,” or “our”) provides a software platform designed for relief and locum veterinarians to track shift-based income, mileage, and business expenses (the “Software”).
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you access or use the Software or our website.
By using the Software, you acknowledge the practices described in this Privacy Policy. This Privacy Policy is incorporated into and forms part of our Terms of Service.
1. Information We Collect
A. Information You Provide
We may collect information you provide directly to us, including:
Account Information: name, email address, phone number, login credentials, and account preferences.
Shift and Income Records: clinic or facility name, shift dates, hours worked, rates, and income amounts.
Mileage and Travel Information: mileage entries, trip dates, and business-related travel details.
Expense Records: business expenses, categories, amounts, and related notes.
Communications: information you provide when contacting us for support or other inquiries.
B. Payment Information
Payments are processed by third-party payment processors, including Stripe. Relief Vet Tracker does not collect or store your full payment card or bank account information.
We may receive limited billing information from our payment processor, such as payment status, subscription status, transaction identifiers, and billing contact information.
C. Information Collected Automatically
When you use the Software, we may automatically collect certain technical information, including:
IP address
Browser type
Device and operating system information
Pages or features accessed
Dates and times of access
Actions taken within the Software
We may also use cookies and similar technologies to operate and improve the Software.
2. How We Use Information
We may use the information we collect to:
Provide, operate, and maintain the Software
Create and manage user accounts
Calculate and display financial summaries and reports
Process subscriptions and payments
Communicate with users about accounts, updates, and support
Improve the functionality, performance, and security of the Software
Detect and prevent fraud, abuse, or security incidents
Comply with legal obligations
Enforce our Terms of Service and other agreements
3. How We Share Information
We do not sell personal information.
We may share information in the following circumstances:
Service Providers
We may share information with third-party vendors that perform services on our behalf, including:
Payment processing: Stripe processes subscription payments and billing information.
Hosting and infrastructure: with our hosting and cloud infrastructure provider(s) to operate and store the Software and Customer Data securely.
Other service providers: analytics, email delivery, customer support, security, and related operational services.
These providers are authorized to use personal information only as necessary to provide services to us.
Legal and Safety Requirements
We may disclose information if required to do so by law or if we believe disclosure is necessary to:
Comply with legal obligations or lawful requests
Protect the rights, property, or safety of Relief Vet Tracker, our users, or others
Detect or prevent fraud, abuse, or security threats
Business Transfers
If Relief Vet Tracker is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction.
4. Data Security
We use commercially reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly of any suspected unauthorized access.
5. Data Retention
We retain personal information for as long as reasonably necessary to provide the Software, maintain business and financial records, comply with legal obligations, resolve disputes, and enforce agreements.
If you request account deletion, we may retain certain information where required or permitted by law, including billing and transaction records.
6. Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, including the right to:
Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of personal information
Request a copy or export of certain information
Opt out of marketing communications
You may exercise these rights by contacting us using the information below.
We may need to verify your identity before completing certain requests.
Residents of certain U.S. states or other jurisdictions may have additional privacy rights under applicable law.
7. Children's Privacy
The Software is intended for licensed veterinary professionals and business users and is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children under 18.
8. International Users
If you access the Software from outside the United States, your information may be processed and stored in the United States or other jurisdictions where our service providers operate.
By using the Software, you understand that privacy laws in these jurisdictions may differ from those in your country of residence.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
If we make material changes, we may provide notice through the Software, by email, or by updating the Effective Date above.
Your continued use of the Software after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
Relief Vet Tracker
1448 Gardiner Ln Ste 201
Louisville, KY 40213
11. Acknowledgment
By creating an account or using Relief Vet Tracker, you acknowledge that you have read and understood this Privacy Policy.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.